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SPS/Logs
and Alert Manager System (LAMS)
Automate the detection, classification and resolution of system
and application errors
Introduction
While operating modern sophisticated systems, it is extremely difficult,
if not impossible, to notice and resolve all system and application
events as they occur. Applications may produce any number of logs,
errors and output files. The operating system alone may generate
thousands of messages every day. Often, serious production problems
may be prevented if alerts are noticed and responded to in time.
The SPS/Alert Manager is designed to solve this common problem. It monitors system elements, reads messages originating from various systems, modules and applications and funnels the information to a single terminal. Message filters assure that only important information is passed to the operator. Critical alerts cannot be ignored; messages will remain posted on the screen until the problem is attended to, acknowledged and given a proper entry by the operator.
The SPS/Alert Manager automatically executes user-defined recovery and corrective procedures and submits critical information to selected terminals, pagers (numeric & text), E-Mail users or other presentation platforms such as NETVIEW.
Starting with release 7.0 The SPS/Alert Manager has a direct builtin link to the widely used Stratus-based alpha-numeric paging product - SFAX by Syllog. (http://www.syllog.com)
The product also includes The SPS/VOS Internet Gateway (VIG). VIG is a TCP-IP based gateway between any remote Host or Client platform/application and the Stratus. VIG provides full access to existing legacy Stratus applications via standard VOS queues (one & two way queues) to the outside world (Unix, NT, Mainframe etc.).
Features
Captures application messages
and system events in real-time and reports critical conditions to
the network control center Monitors:
Running process CPU utilization Page faults rate I/O rate Interrupt level Available memory System overhead of individual processes Communication lines status - DTR,CD, in/out of service Transaction processing rate Processing bottlenecks Application disk I/O distribution Terminal and device status Disk space utilization Application alerts (ON/2, TCAM, others) File Creation/Arrival events Any analyze_system meter User defined Classifies and reports only significant alerts and critical problems based on simple, user-defined filtering rules Automatically executes user-defined recovery procedures and creates a hands-free, self-correcting environment Allows assignment of any number of terminals as system or network consoles Enforces, tracks and reports operator acknowledgments to critical system alerts Automatically pages selected users (numeric or alphanumeric beepers) using SFAX Sends alert messages to selected terminals Monitors application queuing activity, messages processed, messages pending, queue depth and transaction rate Provides configuration flexibility in supporting a variety of applications, system software, and interaction with other platforms
SFAX
by Syllog
What
is SFAX?
SFAX allows text files on a Stratus system to be sent as either
alphanumeric pager (beeper) messages, or group-3 fax documents.
The system is a software package that connects to an external modem.
Pager messages are sent to the pager service company using the industry
standard TAP protocol. The pager service company then forwards the
messages to the wireless pager. Fax messages are sent directly from
the Stratus to a conventional fax machine. The system is implemented
as one or more background Overseer processes, and a number of command
line and subroutine calls. Users submit transmission requests using
the command line programs, or subroutine calls. The Overseer process
then queues the request, manages the entire transmission, and notifies
the sender upon completion.
Pager
Benefits
Reliability - Provides a direct link to support personnel ensuring that important messages are received immediately. Cost Savings - Support costs are drastically reduced by replacing operations staff with automated systems.Response Time - Response time to important events is reduced to a few seconds by contacting the appropriate group of people directly.
Expanded Reach - Applications can stay in touch with users constantly, even if they are not logged in.
Efficiency - Maximum system throughput and utilization is maintained by allowing some operations to be safely shifted to off-hours. System failures and slowdowns can be acted upon immediately.
Frequently
asked questions
What
kind of system overhead should I expect?
Typically the SPS Server does not add any noticeable overhead to
the system. SPS is completely event-driven and will normally "sleep"
99% of the time. It will "wake" up only when it's time
to take action - report an alert or correct a condition. The frequency
of such events are obviously very specific to the site.
Can
I use more than one terminal at the same time?
Absolutely. You can bring up any number of monitors. In addition,
you can use the Overseer mode to monitor your system and alert handling
activities.
Can
I dial-in to research a problem? Should I expect any terminal-type
specific problems?
You can dial into the system, run reports or start the SPS monitor
on any terminal on your Stratus network. SPS is compatible with
all Stratus-supported terminal-types.
We
have certain conditions that are very specific to our application.
Can I incorporate such special cases into SPS?
Yes, we provide a set of API's (application interface) and allow
you to bind your own code into the SPS server (user-exits).